Up Front Guarantee
We know that each customer has their own unique needs. That’s why we’re committed to getting you exactly what you require. No matter the size of your project, you can rest assured that what you want is what you get, nothing more and nothing less.
Engaging with our customers is something we take seriously. It’s what enables us to make your experience at Demers Glass suited specifically to you. We pay attention to detail and pick up on every piece of knowledge that makes it easy for us to give our service that personal touch.
We understand there may be many choices out there, so we do our best to distinguish ourselves from others by providing you with a personalized approach.
You have your own style, your own interests, and your own needs; we recognize that. We don’t just see you as another invoice or business opportunity, you’re part of a relationship, and relationships call for both parties to get to know each other.
For us, it’s not about dealing with you and moving on. We guarantee high-quality service that is dedicated to making you feel connected to our brand. The secret is in designing and producing our services and products to meet your exact requirements; and putting constant effort towards that end.
We work according to your agenda. While other companies may try talking you into something you’re not comfortable with, Demers Glass will bring your vision into reality exactly as you conceived it.
Our glass designers are highly skilled at offering customized solutions and they’ll work with you to create tailor-made amenities that are pleasing to the eye and functional as well. Book a consultation for whenever you’re free and we’ll have a technician come over to make an assessment.
We want to know you and what your preferences are. This helps us deliver the best customer care possible. Our policies and procedures ensure that we maintain consistency in our services. We take all your queries and concerns into consideration, and we log them so that you don’t have to explain yourself again if you call for the second time.
We want you to know that we value you, and that’s why we encourage our customers to give us feedback so we know how to improve over time. Our company has been gathering data for decades now, and we’ve definitely learned a few things about customer service along the way.
Communicating with our customers is key when it comes to how we operate. We listen to you, and we want to know exactly what you want so we can give you exactly that. We don’t hide anything from you because as a window and glass company, we’re all about transparency. Give us a ring and expect to be treated like royalty. That’s the Demers Glass guarantee.